Irving Rewards

What is Irving Debit Pay? 
Irving Debit Pay is a method of payment using your Irving Rewards card. You can add Irving Debit Pay by linking your checking account to your Irving Rewards card. Once linked, you’ll save 10¢ on every gallon, when you pay with Irving Debit Pay at an Irving gas station. Learn more

How does Irving Debit Pay work?  
We’ve partnered with ZipLine (NPCA – National Payment Card Association) to deliver technology that enables you to link your checking account to your Irving Rewards card so you can pay for fuel and in-store purchases at participating Irving Oil locations. To link your Irving Rewards card to your checking account, log into your Irving Rewards account at www.irvingoil.com/myrewards and click “Link to Irving Debit Pay.” Please be sure to have your driver’s license and checking account information ready. 

I signed up for Irving Debit Pay but receive emails from ZipLine. Who is ZipLine?​ 
ZipLine (NPCA – National Payment Card Association) is a secure host that manages debit payment transactions in a secure and efficient way. Irving Oil does not have access to any of your payment account information nor do we manage these transactions.  

If I conduct a transaction and I do not have sufficient funds in my account, what will happen? 
You should not conduct a transaction if you are aware that you do not have sufficient funds to cover the face amount of the transaction. If you do, the transaction will be returned by your bank and your Irving Debit Pay program will be deactivated until you make good on your purchase. Returned transactions also result in a “Return Fee” permissible by state laws. ZipLine, or their partner, CHECKredi, will try to electronically collect the face amount of the transaction and the associated Return Fee on two attempts. If the company cannot collect through normal electronic means, your account will be flagged and referred to a collection service and your membership may be cancelled. We recommend that you have Overdraft Protection on the account used for your payment card account transactions to avoid additional return fees. By having Overdraft Protection with your bank, you may avoid our fees for any returned transactions. 

Can I remit payment for my returned transaction and “Return Fee” to Irving Oil?
No, all payments for returned transactions must be paid directly to ZipLine’s collection partner CHECKredi. CHECKredi can be reached at: 800-742-2925 

Why do I need to remit payment for my returned transaction and “Return Fee” to CHECKredi?
ZipLine is a Third-Party Service provider in processing ACH transactions. ZipLine funds Irving for all transactions in full through the ACH Network. Any returned transactions and “return fee” collection becomes the responsibility of ZipLine. ZipLine has partnered with CHECKredi to recuperate the outstanding funds.  
 
How do I access my Irving Debit Pay account?​ 
Because ZipLine is a third-party vendor facilitating the payment portion of Irving Debit Pay, they provide a secure portal for your Irving Debit Pay transactions at www.myzipline.biz. Irving Debit Pay transactions that are also qualifying Irving Rewards transactions can also be viewed in your Irving Rewards account page in transaction history.  

Please contact ZipLine Customer Service at 1.877.403.2222, if you need to make changes or have questions about your payment account. 
 
Why don't I see my Irving Debit Pay discount on the pump screen or in the "you saved" section on my receipt?​ 
The payment portion of our Irving Rewards program referred to as Irving Debit Pay is managed by ZipLine, a secure host that manages debit payment transactions in a secure and efficient way. Irving does not have access to any of your payment account information. ​Because of this separation, ZipLine operates on different rails than Irving Rewards. We are able to show you your earned savings balance but are not able to display the associated Irving Debit Pay discount on the screen.​ To review your full discount amount, look at the price per gallon on the small display screen where you selected your fuel type. It will display the fully discounted fuel price. 
 
Is Irving Debit Pay safe and secure? How am I protected?
Yes, in accordance with industry data security standards, secure handling of your information is of utmost importance to Irving Oil’s payment partner ZipLine. For more information, please review ZipLine’s FAQs “about my account & security” at https://irving.poweredbyzipline.com/faq/ 

Are there limits to Irving Debit Pay? 
The following limits are in place for Irving Debit Pay: 

• Irving Debit Pay can be used up to 5 times a day and 15 times a week.
• Up to $175 can be debited from an Irving Debit Pay card per day at Irving Oil sites that are not partnered with Circle K
• Up to $150 can be debited from an Irving Debit Pay card per day at Irving Oil sites that are partnered with Circle K
• Up to $150 can be debited from an Irving Debit Pay card per transaction at Irving Oil sites that are not partnered with Circle K.
• Up to $100 can be debited from an Irving Debit Pay card per transaction at Irving Oil sites are partnered with Circle K. 

Can I link more than one Irving Rewards card to my debit account? 
Yes. Call ZipLine Customer Service at 1.877.403.2222 and select option 2 to activate your account and then option 5 to activate an additional or replacement card. 

Where can I download the MyIRVING app? 
The MyIRVING app is available in the Apple and Google Play Stores. 

Can I register my Irving Rewards card in the app?
Yes, if you haven’t registered your card, you can do so right in the app.

Does the app replace my Irving Rewards card?
If you are signed up for Irving Rewards and have not linked it to your bank account making it an Irving Debit Pay card, you will need to swipe your physical card to earn fuel rewards.

However, if you have Irving Debit Pay, and have added it in the MyIRVING app, you can pay with the app at participating sites, and earn or redeem rewards without having to swipe any cards.

I'm not an Irving Debit Pay member - is there anything in the MyIRVING app for me?
Yes! The MyIRVING app allows Irving Rewards members to track rewards balances, find locations, review available site-level offers, and act as a backup rewards card to scan in the store if you've misplaced your card. 

I’m having technical issues - who do I contact?
Contact [email protected] or call 1.855.774.7975 Monday through Friday, 7:30 am to 4 pm EST.

How does Mobile Pay work?
You’ll first need to link your Irving Rewards card to your bank account - this is Irving Debit Pay! Then, download the MyIRVING app and add Irving Debit Pay in the Mobile Pay settings. Mobile Pay allows you to use your mobile device to make purchases through Irving Debit Pay. You’ll have the convenience of paying at the pump and inside the store in addition to saving on fuel.

How can I add Irving Debit Pay in the MyIRVING app?
Follow the below navigation:

1. Click More (on the bottom right of the home screen in the app)
2. Select Payment methods
3. Add payment
4. Select Irving Debit Pay
5. Log in to Irving Debit Pay

All set! You can now use Irving Debit Pay to purchase fuel or in-store items.

If you have not linked your Irving Rewards card to Irving Debit Pay yet, you can also click 'Enroll in Irving Debit Pay' after you navigate to 'Add payment.'

How do I pay for purchases with Mobile Pay?
Once you have Irving Debit Pay set up in your MyIRVING app you can use Mobile Pay to pay for fuel or in-store purchases. 

Tap the red 'PAY' button on your home screen. Then choose 'Pay at the pump' or 'Pay in-store'. 

If paying at the pump, enter the pump number where you'll be fueling.

• Review the location address and the pump number you entered.
• Then enter your Irving Debit Pay PIN to authorize the transaction.

If you're paying for merchandise in the store, enter your PIN and a QR code will be generated. The cashier will select Irving Mobile Pay on their screen, then you can present the QR code for the cashier to scan.

Please note: Location services must be turned on when using Mobile Pay.

How do I know I'm authorizing the right pump?
Before clicking 'Authorize Payment', your screen will display the location name, address and pump number. Please ensure this information is accurate before continuing with your transaction. 

Does Mobile Pay replace Irving Debit Pay?
The Mobile Pay feature works with Irving Debit Pay. Irving Debit Pay can be used through the mobile app or the physical Irving Rewards card. Once set up within the app, you can pay at the pump or inside the store using your phone.

Can I use my credit card to pay for purchases with Mobile Pay?
At this time, payments can only be made through your Irving Debit Pay account using the Mobile Pay feature at participating sites.

Where can I use the app’s Mobile Pay feature?
Mobile Pay is now available at almost all Irving locations in New England with some exceptions.

Why is the 'PAY' button greyed out? 
Mobile Pay is available at almost all Irving locations but some locations do not have the technology to accept Mobile Pay yet. The 'PAY' button will be greyed out when Mobile Pay is not available at that location or if Mobile Pay is down at the time you are fueling up.

Why isn't the Irving Oil gas station I'm at showing up in the app? 
When location services are turned on, the app should instantly recognize your location, however, in some instances, it can take a minute to determine the proper fueling location. You can also close the app and reopen it to pull in the location. 

Can I use Mobile Pay to pay for my Irving Energy home heating?
We anticipate offering this in the future.

Can I save my rewards for later?
Yes! If you have rewards available, the pump screen will display your rewards balance and ask if you’d like to redeem. Select “Yes” and the rewards will be applied to your transaction. Select “No” and they will be saved for later.

Note: Please be aware that this feature will be temporarily disabled when we are running promotions that discount every gallon. This allows every member to receive the best value for their rewards during these periods.

Will the rewards I save for later expire?
Yes, but our extended expiration period is 60 days + the remaining days of the month in which you earned the reward. This means you have between 60 and 90 days to use your rewards. You can always view your rewards balance by logging into your account at irvingoil.com/rewards and on the MyIRVING mobile app. If you have earned a new reward, it will display on your receipt.

Can I save my Irving Debit Pay discount for later?
Your Irving Debit Pay discount will be applied to every transaction. All other earned rewards can be saved for later.

Why would I want to save my rewards for later?
You should have the choice on when and where to use your rewards. Use them or save them for when it’s most convenient for you.

What should I do if my rewards didn’t display on the screen?
The option screen is only visible when you have rewards available to use. Otherwise, it's not displayed.

Note: Irving Debit Pay members will always receive the discount when paying with Irving Debit Pay. That discount will not display on the screen.

How can I keep track of my rewards balance?
If you have a balance, it will be displayed on the pump screen. You can also download the MyIRVING mobile app, or track your balance by logging into your account at irvingoil.com/rewards. If you have earned a new reward, it will show on your receipt.

What is the Irving Energy offer?
Irving Energy residential customers can now link their Irving Rewards card to their Irving Energy account and save 5¢ per gallon at Irving Oil gas stations with every 50 gallons of home heating fuel delivered. Offer available on all deliveries of propane, heating oil and ultra-low Sulfur diesel for residential use in markets Irving Energy serves, including Maine, New Hampshire and Vermont.

How do I earn fuel discounts with Irving Energy?
Simply visit https://www.irvingoil.com/en-US/home-energy/home-energy-solutions-irving-rewards to link your Irving Rewards card to your Irving Energy account or call Irving Energy Customer Care at 1.888.310.1924 to become a new Irving Energy customer. Once your accounts are linked, you’ll save 5¢ with every 50 gallons of home heating fuel delivered including propane, heating oil and ultra-low Sulfur diesel (ULSD).

What Irving Energy products or services are included in the Irving Rewards offer?
Propane, heating oil and ultra-low Sulphur diesel (USLD) deliveries for residential use are included in the Irving Energy offer.

Where can I find Irving Energy products and services?
Irving Energy services residential accounts in Maine, New Hampshire and Vermont. Where we deliver.

How do I get the 25¢ fuel savings reward for 42 visits or 2 years?
Call Irving Energy Customer Care at 1.888.310.1924 to become a new Irving Energy customer. Complete your account set-up including tank inspection, agree to automatic delivery and take a first delivery.

Once I am eligible for the 25¢ new customer offer, when will I be able to redeem it at Irving Oil gas stations?
Your new customer offer reward will be available for redemption up to 14 days after your first heating fuel delivery, and you must remain on automatic delivery. 

I started receiving the 25¢ per gallon Irving Energy new customer offer and I noticed it was not available on my last purchase. Where is it?
If you haven’t used all of your 42 25¢ per gallon rewards and if it has been less than 2 years since the offer started then it is likely because one of your 25¢ per gallon rewards expired, but don’t worry, the next time you redeem a reward it will trigger another 25¢ per gallon offer to apply to your card. If this is not the issue or if you need assistance please reach out to our support team at [email protected] or 1.855.774.7975.   

Can I combine my 25¢ per gallon reward with other Irving Rewards offers?
Yes! You can combine your new customer offer reward of 25¢ per gallon with any other reward earned at the pump, in the store, with Irving Debit Pay and with home heating fuel deliveries.

Once I sign up and register my Irving Rewards card with Irving Energy, how will I know what rewards I have earned?
After you have set up your new account and linked your Irving Rewards card, you can log into your account at www.irvingoil.com/myrewards to view your rewards, transaction history and other important account information.

Do all Irving Oil locations participate in the Irving Rewards program?
All Irving Oil locations with a Circle K and most of our Irving Oil locations that are not connected to Circle K are participating in the Irving Rewards program. For a complete list of participating sites, visit our location finder.

Why are there some Irving Oil locations that do not accept Irving Rewards and some locations that do accept Irving Rewards but do not accept Irving Debit Pay?
Irving Oil has a unique network of partners. A small portion of our partner locations do not have the technology available to process Irving Rewards and others that do not have the technology to support Irving Debit Pay. While we work through the challenges at these locations, we hope you enjoy Irving Rewards and Irving Debit Pay at other locations in our participating network.

What if I forget to swipe my Irving Rewards card?
To earn credit or redeem a reward you must swipe your card at the time of purchase. Credits cannot be applied after a transaction has been completed. All rewards are electronically assigned to a member account at the time of the transaction (this applies to pay at pump and inside Irving Rewards card transactions).

What if I make a purchase at an Irving Oil location that does not accept Irving Rewards cards?
To earn credit towards a reward, you must swipe your card at a participating Irving Oil location.

What if my card does not read properly at the pump or in the store?
If you are having trouble at the pump or in the store, please advise an employee before completing your transaction. The employee will be able to manually enter your card number, so you will receive credit towards your next fuel discount.

Can I transfer my rewards or purchase credits to another Irving Rewards account?
You will only be able to transfer your rewards and credits if you are replacing your card. If you would like to transfer your balance to a new card, please call our Customer Support Team at 1.855.774.7975.

Do I have to use my card every time I buy fuel or only when I redeem my rewards?
You must swipe your Irving Rewards card with every transaction to receive purchase credit and earn fuel discounts.

Are there any earning partners like grocery stores where I can earn rewards?  
We are always exploring new ways to grow our Irving Rewards program to meet the changing needs of our customers. While there may be earn partners in the future, the current Irving Rewards program is available only at participating Irving Oil locations.

Can I have more than one Irving Rewards card linked to an account?
An Irving Rewards card can only be linked to one Irving Rewards account.

How do I change my password? 
Login to your account at irvingoil.com/rewards. Click on "account" at the top of the page and scroll down to the "change password" section and follow directions. Or from the MyIRVING mobile app, click on the gear icon in the top right corner, select "general settings," then "security" and you'll find "change password." Simply follow the prompts to complete the change. 

How often should I change my password? 
If you don't remember the last time you changed your password, it would be a good time to do so. 
It's good practice to change your password on your online accounts from time to time.
Login to your account at irvingoil.com/rewards to change yours today. 

Do I need to be subscribed to emails to participate in contests and promotions?
Yes, you need to be subscribed to email to be eligible for certain components of contests and promotions including but not limited to Red Sox promotions, summer promotions, etc. To re-subscribe, email your first name and last name along with your card number to [email protected] with your desire to subscribe to emails from Irving Oil.

How can I tell if I'm subscribed to Irving Rewards communications?
If you receive emails from Irving Oil you are subscribed. If you do not receive emails you are either unsubscribed or your emails are being filtered from your inbox. If you would like to re-subscribe, please email [email protected]

What is the AE Robinson home heat offer with Irving Rewards?
AE Robinson home heat customers can link their AE Robinson account to their Irving Rewards member account and save 5¢ per gallon at Irving Oil gas stations with every 50 gallons of home heating fuel delivered from AE Robinson. The AE Robinson home heat offer is stackable with all other Irving Rewards offers.

How can I link my Irving Rewards card to my AE Robinson account?
Linking your Irving Rewards card to your AE Robinson account is easy! Just call AE Robinson customer care at 1.800.640.8131.

How do I contact AE Robinson?
Please call the AE Robinson customer care team at 1.800.640.8131.

Where can I redeem my Irving Rewards fuel savings from the AE Robinson home heat offer?
Rewards earned through the AE Robinson home heat offer can be redeemed at any participating Irving Oil gas station in New England. Click here to find a location near you.

What if I have more than 50 gallons of home heating fuel delivered from AE Robinson?
If you had 58 gallons of AE Robinson home heating fuel delivered, you would earn a 5¢ per gallon reward on your Irving Rewards card. The remaining 8 gallons will count towards your next fuel discount.

If you had 108 gallons of AE Robinson home heating fuel delivered, you would earn a 10¢ per gallon reward on your Irving Rewards card. The remaining 8 gallons will count towards your next fuel discount.

What is Alt ID?

Alt ID means you can use your phone number as an alternate identification in place of your Irving Rewards card. Your phone number will give you access to your Irving Rewards account so you can earn and redeem rewards at the pump or in the store at an Irving location.

How can I set up my Alt ID?

You will need to verify your phone number in the Account section of your Irving Rewards profile to be able to use it as your Alt ID. Here’s how to do this:

• Log in to your Irving Rewards account
• Navigate to the Account tab on the top navigation bar
• Check the box to verify your phone number
• A 6-digit verification code will be texted to your mobile device
• Enter the code to complete the verification process

Once verified, your phone number will be ready to use as your Alt ID at the pump or in the store. 

Note: If your phone number is marked as “unverified,” your Alt ID will not work. 

How do I use my Alt ID at Irving locations?

Now that your phone number is verified, simply enter your phone number (your Alt ID) in the PIN pad at the pump or in the store when prompted. This will:

• Track your purchases
• Apply eligible discounts
• Ensure you continue earning rewards

Can I change the phone number used as my Alt ID?
No. Once your phone number has been verified as your Alt ID, that phone number will remain your Alt ID, even if you get a new phone number at a future time.

What phone number is used as my Alt ID?

The phone number you have verified in your Irving Rewards account is your Alt ID.

Can I earn and redeem rewards using my Alt ID? 

Yes! You can earn and redeem rewards using your Alt ID. It works the same as if you swiped your Irving Rewards card. The only exception is you cannot use it for Irving Debit Pay.

Can I use Irving Debit Pay by entering my Alt ID?
No. For your security, Irving Debit Pay cannot be accessed using your Alt ID. 

If you would like to go card-free with Irving Debit Pay, please download the MyIRVING app and enjoy the convenience of Mobile Pay.